If you are not entirely satisfied with your purchase, you can either return the product (if you notify us within 3 days of delivery) for a refund or exchange the item for an alternate product of your choice.
Only regular priced items may be refunded, unfortunately SALE items cannot be refunded.
You have 3 calendar days from the date of delivery of your order to notify us if you are returning or exchanging an item. If 3 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. There is a fee of $5 to process returns/exchanges. The customer will be responsible for the returns delivery fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (IF APPLICABLE):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should contact us at firstname.lastname@example.org for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.